Terms of Service

These Terms of Service ("Terms") govern your access to medianarrative.one and your use of services provided by Media Narrative Pte. Ltd. ("Media Narrative", "we", "us"). By accessing this website or engaging our media planning agency services, you agree to these Terms. If you do not agree, please do not use this website or our services.

1. About Media Narrative

Media Narrative Pte. Ltd. is a private company limited by shares registered in Singapore (UEN 202819537M) with its registered office at 152 Beach Road, #11-05 Gateway East, Singapore 189721. We provide professional B2B marketing agency services including media planning, channel storytelling, placement strategy, editorial media beat coordination, paid and owned sync and full-service media retainers for clients in the Singapore market.

2. Website use

You may use medianarrative.one for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable Singapore law or regulations
• Attempt unauthorised access to our systems, servers or data
• Transmit malware, spam or harmful code through contact forms or other channels
• Scrape, copy or reproduce website content for commercial purposes without written consent
• Misrepresent your affiliation with Media Narrative

We reserve the right to restrict access to the website at our discretion.

3. Media planning agency services

Descriptions of programmes, services and indicative SGD pricing on this website are for general information only and do not constitute binding offers. Formal engagements require a signed agreement or written confirmation specifying project scope, deliverables, fees and timeline.

Media Narrative provides strategy and delivery support as a marketing agency partner. We do not replace your internal decision-making authority. Our services include media planning, channel storytelling, editorial strategy, channel planning, creative direction and marketing analytics review — not follower-selling, bot engagement or guaranteed outcome promises.

4. Marketing outcomes disclaimer

Media campaign performance varies with market conditions, your budget, how creative assets perform, platform rule changes and audience behaviour. Media Narrative's agency team delivers media planning and storytelling support — we do not substitute for your internal commercial decisions. We make no guarantees on sales volumes, social follower totals, viral distribution, growth percentages or investment returns. Figures cited on this site are examples only and anonymised where case material appears. Clients acknowledge that campaign results cannot be guaranteed.

5. Client responsibilities

Clients engaging our services agree to:

• Provide accurate information in client brief documents and media brief submissions
• Respond to agency team requests within agreed timeframes
• Review and approve deliverables promptly to maintain campaign planning schedules
• Comply with advertising platform policies for paid media and organic social activities
• Ensure they have rights to brand assets, content and data shared with Media Narrative
• Make timely payment of fees as specified in engagement agreements

6. Fees and payment

Indicative pricing on this website is in Singapore Dollars (S$) and excludes goods and services tax (GST) where applicable, media spend and third-party platform costs unless otherwise stated. Final fees are confirmed in written proposals. Payment terms are net 14 days from invoice date unless otherwise agreed. Late payments may incur interest at 1% per month or the maximum permitted by law.

7. Intellectual property

All content on medianarrative.one — including text, design, logos and layout — is owned by Media Narrative Pte. Ltd. or licensed to us. You may not reproduce, distribute or create derivative works without written permission.

For client engagements: deliverables created specifically for a client become the client's property upon full payment, subject to Media Narrative's retention of portfolio usage rights for anonymised case references unless otherwise agreed in writing. Pre-existing methodologies, frameworks and agency tools remain our intellectual property.

8. Confidentiality

Both parties agree to keep confidential information shared during agency engagements private, except where disclosure is required by law or with written consent. This obligation survives termination of the engagement.

9. Limitation of liability

To the fullest extent permitted by Singapore law, Media Narrative shall not be liable for indirect, incidental, special or consequential damages arising from website use or service engagements. Our total liability for any claim shall not exceed the fees paid by the client for the specific engagement giving rise to the claim in the twelve months preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded under Singapore law.

10. Indemnification

You agree to indemnify Media Narrative against claims arising from your breach of these Terms, your misuse of deliverables, your violation of third-party rights or your failure to comply with platform advertising policies in connection with materials you provide.

11. Termination

Either party may terminate a media retainer or project engagement in accordance with the specific agreement terms. Either party may terminate for material breach if the breach is not remedied within 14 days of written notice. Upon termination, client fees for work completed to date remain payable.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we handle personal data under the PDPA 2012.

14. Modifications

We may update these Terms at any time. The "Last updated" date reflects the most recent revision. Continued use of the website after changes constitutes acceptance of updated Terms. Material changes to active client agreements will be communicated directly.

15. Contact

For questions about these Terms:

Media Narrative Pte. Ltd.
[email protected]
152 Beach Road, #11-05 Gateway East, Singapore 189721
+65 6532 4462

16. Force majeure

Neither party shall be liable for failure or delay in performing obligations under these Terms or any engagement agreement where such failure or delay results from events beyond reasonable control, including natural disasters, government actions, pandemic restrictions, telecommunications failures or platform outages affecting paid media or organic social delivery. The affected party shall notify the other promptly and use reasonable efforts to resume performance.

17. Assignment

Media Narrative may assign or transfer its rights and obligations under these Terms or engagement agreements to a successor entity in connection with a merger, acquisition or corporate reorganisation, provided the successor assumes equivalent obligations. Clients may not assign engagement agreements without our prior written consent.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

19. Entire agreement

These Terms, together with any signed engagement agreement, proposal or statement of work, constitute the entire agreement between you and Media Narrative regarding website use and service engagements. They supersede all prior discussions, representations and agreements on the same subject matter. Website content is informational; only written engagement documents create binding contractual obligations.

20. Waiver

Failure by Media Narrative to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorised representative of Media Narrative Pte. Ltd.

21. Media narrative clarification

Media Narrative is a B2B marketing agency specialising in media planning and channel storytelling for the Singapore market. We are not a media publishing platform, not a follower-selling service and not a provider of guaranteed marketing outcome metrics. All media tier planning, content marketing direction and media orchestration services are scoped with honest deliverables and transparent marketing outcomes reporting. Clients acknowledge that reach, engagement and conversion outcomes depend on factors outside our direct control including market conditions, budget allocation, creative execution quality and platform policy changes.

22. Platform compliance

Where Media Narrative coordinates paid media or organic social activities on behalf of clients, we follow applicable platform advertising policies for Meta, Google, LinkedIn and other channels involved in the engagement. Clients remain responsible for ensuring that brand assets, claims and content provided for campaign messaging comply with industry regulations applicable to their sector. We will flag potential policy concerns during creative direction review but cannot guarantee platform approval of every advertisement or post.